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Free PDF 2025 SAP C-C4H56I-34: Reliable Exam SAP Certified Application Associate - SAP Service Cloud Version 2 Question

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SAP C-C4H56I-34 Exam Syllabus Topics:

Topic
Details

Topic 1

Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

Topic 2

Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

Topic 3

Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

Topic 4

Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

Topic 5

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q48-Q53):

NEW QUESTION # 48
To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Service levels
B. Response templates
C. Accounts
D. Registered products

Answer: C,D

Explanation:
In SAP Service Cloud Version 2, employees can be assigned to various objects as part of the system's configuration to ensure proper management and allocation of resources. Specifically, employees can be associated with "Accounts" to manage customer relationships and interactions effectively. This allows for a personalized and efficient approach to account management, where specific employees are responsible for certain accounts, ensuring better service and accountability. Additionally, employees can be assigned to
"Registered Products," which enables them to manage and oversee specific products that customers have registered or purchased. This assignment is crucial for providing targeted support and services for specific products, enhancing the overall customer service experience.

NEW QUESTION # 49
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Warranty
B. Customer
C. Maintenance plan
D. Registered product

Answer: C,D

Explanation:
You can assign maintenance plans and registered products to an installed base. A maintenance plan defines the schedule and scope of service activities for an installed base or a registered product. A registered product is an instance of a product that is associated with a specific customer. You can create and assign maintenance plans and registered products using the Installed Base work center. References = Using an Installed Base, page
4 and 7.

NEW QUESTION # 50
Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

A. No access
B. Unrestricted
C. Restricted
D. Define specific restriction
E. Full access

Answer: A,B,C

NEW QUESTION # 51
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Warranty
B. Customer
C. Maintenance plan
D. Registered product

Answer: C,D

NEW QUESTION # 52
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The administrator must create an initial user in order to log in to the tenant for the first time.
B. Any test tenant needs to be purchased separately.
C. The business settings will need to be activated for the tenant.
D. The customer will need to provision new tenants through SAP for Me.

Answer: C,D

Explanation:
* Option C is correct because the customer will need to provision new tenants through SAP for Me, which is a self-service portal that provides access to SAP products, services, and support12.
* Option D is correct because the business settings will need to be activated for the tenant, which enables the tenant to use the features and functions of SAP Service Cloud Version 23.
* Option A is incorrect because the administrator does not need to create an initial user in order to log in to the tenant for the first time. The initial user is created automatically by SAP and the credentials are sent to the customer via email3.
* Option B is incorrect because any test tenant does not need to be purchased separately. The customer can choose to purchase a test tenant along with the production tenant, or request a test tenant later through SAP for Me2. References =
* Defining the Scope - SAP Learning
* Solution Guide for SAP Service Cloud Version 2
* Version 2 Onboarding Guide for SAP Service Cloud
* Set Up Guide for SAP Service Cloud Version 2 - SAP Online Help

NEW QUESTION # 53
......

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